“A great organization is one that delivers superior performance and makes a distinctive impact over a long period of time. For a business, financial returns are a perfectly legitimate measure of performance. For a social sector organization, however,performance must be assessed relative to mission, not financial returns. In the social sectors, the critical questions not “How much money do we make per dollar of invested capital?” but “How effectively do we deliver on our mission and make a distinctive impact,relative to our resources?”
– Jim Collins in “Good to Great and the Social Sectors”
With the ending of a year, it can be productive to spend time reflecting on the milestones, discoveries and new learnings we have experienced over the past 12 months. And with the beginning of a new year, this period of reflection can inform and guide us as we intentionally consider what we want to offer to ourselves, to others in our lives, to our workplaces and to our planet.
As we move forward, all of us at Vancouver Island Counselling commit to offering continued quality care to our clients, their families and the organizations we serve. We will bring compassion, respect, integrity, responsiveness and expertise to you as core values in our delivery of counselling services. We value your input in how we are doing and will listen carefully to the suggestions, recommendations and feedback you provide.
In 2019, we will build on our commitment to offer availability and accessibility and implement this with a competent and caring staff.We believe in the value of teamwork. Each and every member of our team plays a significant role in the delivery of our service and your overall level of satisfaction with our program. We invite you to check out our website for brief introductions to each of our staff members.
In 1980, we began by serving one organization with around 500 employees and we are now the Employee and Family Assistance Program of choice for more than 100 organizations and 7000 employees. With this depth we are able to sustain and nourish a healthy and vibrant service to workplaces, families and our community for many years to come.
As a local and community-centered social sector group, our roots and partnerships are well established and well developed. In 2020 we will celebrate our 40th anniversary!
It is our service delivery goal to continue offering “superior performance” and making “a distinctive impact over a long period of time”.
Thank you for placing your trust in us to help you address the many challenges that our lives can serve up to us. We look forward to serving you in 2019 and wish you a New Year filled with hope, growth and well-being!